Frequently Asked Questions

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335 FAQs matched your search criteria.
  1. Activating ESET Windows Home Product with License Key (15.x–16.x)
  2. Add or remove password protection of ESET security product settings from ESET PROTECT (8.x–10.x)
  3. Addressing "Unprotected Wi-Fi" Notifications in ESET Business Products
  4. App: How to add cameras to Foscam Viewer on iOS devices by scanning the QR code?
  5. App: How to add cameras to Foscam Viewer on iOS devices in LAN?
  6. App: How to add cameras to Foscam Viewer on iOS devices manually?
  7. App: How to add DVR on D-link CCTV App?
  8. App: How to add the camera on Foscam App in LAN (New)
  9. App: How to delete cameras from Foscam Viewer for Android?
  10. App: How to disable WiFi only option on the Foscam app?
  11. App: How to remove the association of the camera and the Foscam Account?
  12. Application: Application Portal
  13. Application: How to connect to Synology's VPN Server using a Windows PC or Mac?
  14. Application: How to create and manage your to-do list with Note Station?
  15. Application: How to install and use the Google Chrome App for Note Station?
  16. Application: How to install applications with Package Center?
  17. Application: How to join the Synology NAS to the LDAP directory service
  18. Application: How to set up VPN Server in Synology NAS?
  19. Application: How to submit Support Request to QNAP?
  20. Application: How to submit Support Request to Synology?
  21. Application: How to use Container Station?
  22. Application: What is Synology Cloud Sync Decryption Tool?
  23. Backup & Restore: How to retrieve backup files with Hyper Backup Explorer (Windows/Mac/Linux)?
  24. Backup & Restore: How to use Cloud Station to sync files between Synology NAS and Windows computers
  25. Backup & Restore: What backup software does my Synology NAS support?
  26. Backup & Restore: What backup tasks are monitored by Hyper Backup Vault?
  27. Backup: Can I backup Sco Unix to NAS?
  28. Backup: Can we backup from one of the internal HDD's to another internal one we have installed?
  29. Backup: Create, manage and revert to snapshots on QNAP Turbo NAS
  30. Backup: How to back up your Synology NAS
  31. Backup: How to Configure Time Machine Back Up - Mac?
  32. Backup: How to use Hybrid Backup Sync to backup/restore/synchronize your files on a QNAP NAS
  33. Backup: What is Amazon S3 ? Does ASUSTOR NAS support S3 backup?
  34. Browser: How do I clear my web browser's cache, cookies, and history?
  35. Browser: How to ensure plugin works with Google Chrome?
  36. Browser: How to troubleshoot plugin compatibility issues in Window 10?
  37. Browser: Why my Chrome browser not able to load Foscam plugin?
  38. Bulk Add and Remove Users from Projects in OpenSpace
  39. Call Center: Foscam International Call Center Contact Information
  40. Camera: Can Brinno ATL045 use with ATH110?
  41. Camera: Can I use a Wi-Fi SD card?
  42. Camera: Can I use an external power supply?
  43. Camera: Can I use it outdoors?
  44. Camera: Can I use standard CS lens with TLC200 Pro?
  45. Camera: Can I watch my videos on smartphone / tablet?
  46. Camera: How do I keep the same view angle / focus area each time I move my TLC200 Pro or BCC100?
  47. Camera: How do I retrieve videos without moving my TLC200 Pro?
  48. Camera: How to adjust lens focus for TLC200 Pro?
  49. Camera: How to prevent fogging when using Housing?
  50. Camera: How to upgrade TLC200 series camera firmware?
  51. Camera: I purchased the TLC200 based on the advertisement of its STOP MOTION abilities. Now that it has been received, it appears it is only design for time lapse photography. Is there a feature I am missing?
  52. Camera: My SD card is empty, but camera show its full, can't record. What can I do?
  53. Camera: What can I do with a Brinno Time Lapse Camera?
  54. Camera: What is Brinno Construction Camera?
  55. Camera: What's Battery Life for Brinno Camera?
  56. Camera: What's the operating temperature?
  57. Camera: When should I replace batteries?
  58. Can I adjust the text spacing in CardDesiree CS?
  59. Can I encode contactless or contact card while applying Ethernet module to my CS-200e?
  60. Can I name the database with "-"?
  61. Can I use Microsoft Office Word to print to CS200e?
  62. Client Software: How can I get alarm recordings for HD cameras on CMS?
  63. Client Software: How to add Foscam camera on Foscam NVR on Monitor?
  64. Client Software: How to connect camera to CMS in LAN?
  65. Client Software: How to connect camera to CMS in WAN?
  66. Client Software: How to set up the alarm recording on SD card on HD cameras?
  67. Cloud Service: How to back up the data in my Google Drive with Synology?
  68. Cloud Service: How to back up the data on your Synology NAS to the public cloud?
  69. Collecting Logs with ESET Log Collector for Windows
  70. Compatibility List: How do I check the PID and VID of my USB device?
  71. Configuring Ports and Addresses for ESET Products With a Third-Party Firewall
  72. D-Link Service Center
  73. Dealing with ESET UEFI Alerts
  74. Deploy or Upgrade ESET Endpoint Products with ESET PROTECT or ESET PROTECT Cloud
  75. Deploying the ESET Management Agent with Group Policy Object (GPO) (Version 8.x–9.x)
  76. DIR-895L – How to Setup SingNet VLAN?
  77. DS file (iOS)
  78. Enabling System Extensions for ESET Products on macOS
  79. ESET PROTECT & ESET PROTECT Cloud: All-in-One Installation Guide
  80. Fail to install driver at Windows 7 32-bit. What should I do?
  81. File Access: How can I remotely backup data or photo from internet cafe PC or my phone?
  82. File Access: How do I use Qsync to synchronize files on my computers and NAS? (For Mac users)
  83. File Access: How do I use Qsync to synchronize files on my computers and NAS? (For Windows users)
  84. File Access: How to use File Station to manage files on a QNAP NAS?
  85. File Sharing: How can I use File Station to access files on my Mac computer?
  86. File Sharing: How to access files on Synology NAS via FTP?
  87. File sharing: How to access files on Synology NAS within the local network (NFS)?
  88. File Sharing: How to create a Shared Folder?
  89. File Sharing: How to map network drives from your Synology NAS Using Synology Assistant?
  90. File Sharing: How to set up user's privilege for shared folders on Synology NAS?
  91. File Sharing: Why my File Station’s “Show files and folders of my PC” does not work?
  92. FosBaby: How to change your lullaby to a recognized format?
  93. FosBaby: How to customized the lullaby in FosBaby?
  94. FOSCAM's New Action: Six Product Series Introduction
  95. FujiFilm Technical Support Contact
  96. General: Accessing your QNAP NAS with myQNAPcloud Service
  97. General: Can I create a high-availability cluster with two different Synology NAS servers?
  98. General: Check whether my Camera support RTSP / ONVIF?
  99. General: Chrome 45 launches without NPAPI plugin support
  100. General: Does TS-x51/x53's HDMI output support HDMI 1.4 for 4K TV?
  101. General: How do I find the suitable Synology NAS to run MailPlus?
  102. General: How to add Foscam camera in LAN on Foscam NVR on web browser?
  103. General: How to allow plugin run on my Firefox 52 for my Foscam camera or NVR?
  104. General: How to change Asustor NAS admin & user password?
  105. General: How to change QNAP NAS admin & user password?
  106. General: How to change Synology NAS admin & user password?
  107. General: How to choose the right HDD for my Synology NAS?
  108. General: How to create a high-availability configuration with Synology NAS?
  109. General: How to disable the voice prompt?
  110. General: How to fix if my Windows cannot access NAS shared folder?
  111. General: How to fix if my Windows cannot access shared folder?
  112. General: How to install plugin for Mozilla Firefox?
  113. General: How to login to DSM with root permission via SSH/Telnet?
  114. General: How to make Synology NAS accessible over the Internet?
  115. General: How to migrate emails from other mail servers to Synology MailPlus Server?
  116. General: How to migrate Evernote notebooks to Note Station?
  117. General: How to migrate Synology Mail Server to MailPlus Server?
  118. General: How to perform a hard reset on the camera?
  119. General: How to reset your Synology NAS?
  120. General: How to retrieve QNAP Diagnostic Log?
  121. General: How to retrieve QNAP System Log?
  122. General: How to set up MailPlus Server on your Synology NAS?
  123. General: How to set up mobile viewing via Foscam Viewer?
  124. General: NAS User Manual
  125. General: NAS uses ext4 file system, can I connect an external drive with different file system?
  126. General: Not able to access to QNAP Turbo NAS
  127. General: QNAP NAS Installation
  128. General: QNAP SSD Cache White Paper
  129. General: Rack Kit Installation Guide for 1U NAS Servers
  130. General: Unable to map network drive - System Error 67
  131. General: Understanding camera LEDs
  132. General: What can I do if the STATUS LED keeps flashing in orange?
  133. General: What can I do to fix slow SMB file transfers on OS X 10.11.5?
  134. General: What if I forgot user name and password of my camera, what I can do next?
  135. General: What is Synology DDNS Service?
  136. General: What is the RESET button on the Synology product for?
  137. General: What is the width of my RackStation server?
  138. General: What kind of CPU does my Synology NAS have?
  139. General: What network ports are used by Synology services?
  140. General: What stops my Synology NAS from entering System Hibernation?
  141. General: What type of fan speed modes are available on my Synology NAS?
  142. General: What UPS (Uninterruptible Power Supply) devices do Synology product support?
  143. General: What USB3.0 external storage devices are supported by Synology NAS?
  144. General: What’s the normal status of camera when power on?
  145. General: Which outdoor model has the SD card slot?
  146. General: Which Synology NAS models support WOL (Wake on LAN)?
  147. General: Why are Skype and MSN push notifications no longer supported in DSM?
  148. General: Why are the LED indicators on the LAN ports of my Synology NAS not working?
  149. General: Why can't I use HTTP to configure browser push notifications?
  150. General: Why can't I use Hyper-V over SMB3 to perform Windows Backup on my Synology NAS?
  151. General: Why does my Synology NAS have a single volume size limitation of 16TB?
  152. General: Why does Security Advisor inform me of modified system files?
  153. General: Why my IP Camera Tool cannot find the camera’s IP?
  154. Granting Full Disk Access to Your ESET Product on macOS (6.11)
  155. HD: How can I get schedule recordings on HD cameras?
  156. HD: How can I get the alarm emails on HD cameras?
  157. HD: How can I get the alarm recordings on HD cameras?
  158. HD: How can I upload alarm images onto my FTP server?
  159. HD: How can I upload scheduled images onto my FTP server?
  160. HD: How to add camera’s IP address to Compatibility View Settings?
  161. HD: How to allow Foscam plug-in to run on Chrome?
  162. HD: How to allow the plugin work in Safari for Mac?
  163. HD: How to assign a static IP Address for HD camera?
  164. HD: How to assign a static IP for your camera on Mac?
  165. HD: How to change the local record path on Mac OS X?
  166. HD: How to connect camera to WiFi by using WPS?
  167. HD: How to connect my HD camera to WiFi?
  168. HD: How to load the activeX in Windows7 Computer?
  169. HD: How to make FTP work when FTP server connection failed pop up?
  170. HD: How to monitor multi-devices in WAN for HD cameras?
  171. HD: How to playback the recordings in SD card?
  172. HD: How to set a privacy zone for HD cameras?
  173. HD: How to set the IR LED schedule?
  174. HD: How to setup Gmail for mail alert on HD cameras?
  175. HD: How to setup remote access settings?
  176. HD: How to setup the IO Alarm settings?
  177. HD: How to setup your firewall on HD cameras?
  178. HD: How to upload the alarm images to SD card?
  179. HD: Temporary solution for plugin can't work on Chrome?
  180. HD: Why can’t I install the IP Camera tool in Mac?
  181. HGST Media Retention Warranty
  182. HGST RMA Information
  183. HiTi: CS200e Error code 0300 Ribbon Search Failed
  184. Hotline Support for NAS and Surveillance HDD Products
  185. How can I disable the cleaning reminder for P510PL, P510PS, P510Si, P518A, P518S, P510K, P720L or P728L?
  186. How can I print only part of items in the database in CardDesiree CS?
  187. How come the edge of number is cut and flat, print out from CS200e?
  188. How come white band shows on the edge, print out from CS200e?
  189. How do I install the driver manually in Windows 8?
  190. How do I set printer default (for instance, CS-310 driver)?
  191. How to Access ESET PROTECT Consoles (Versions 8.x – 10.x)
  192. How to create a template and import it into P510K
  193. How to create and upload template to P510S
  194. How to Create Database in Microsoft Excel 2003/ 2007/ 2010/ 2013 for CS200/ CS220/ CS310/ CS320
  195. How to disable digital signature enforcement on Windows 7 and 8 drivers
  196. How to do clean and maintain your Card Printer?
  197. How to do Correction of Ribbon Sensor for Card Printer
  198. How to Download Maintenance Info for HiTi Card Printer & Photo Printer?
  199. How to Enhance the Security of Your Synology NAS
  200. How to Fix "Modules Update Failed" Error Messages
  201. How to Refresh Your ESET Windows Home Product (15.x–16.x)
  202. How to Remove Your ESET Product Manually Using the ESET Removal Tool
  203. How to Reset Your ESET PROTECT Web Console Password (Versions 8.x – 10.x)
  204. How to update PC Driver & Printer Firmware for Card Printer & Photo Printer
  205. How to use CardDesiree CS for batch print?
  206. How to Whitelist a Safe Website in ESET Endpoint Products (9.x–10.x)
  207. How to Whitelist a Trusted Website in ESET Windows Home Products (Versions 15.x–16.x)
  208. Installation: How do I install an SSD into my Synology NAS for the best SSD cache performance?
  209. I’m annoyed with the HiTi Registration Wizard, how to I turn it off?
  210. KODAK Technical Support Contact
  211. Login Failed: Connection has failed with state 'Not connected'" error in the ESET PROTECT Web Console (versions 8.x–10.x)
  212. Management: How to use push service?
  213. Managing 360 Video Captures on OpenSpace via 5G Network Using a Mobile Device
  214. Migrating Managed Computers Between ESET PROTECT Servers (8.x – 10.x)
  215. Miscellaneous: How do I search QNAP NAS using Qfinder Pro?
  216. MJ: How to add several cameras in WAN?
  217. MJ: How to install Foscam Camera for Non-SD card model?
  218. MJ: How to make your camera more secure?
  219. MJ: How to monitor multi-device in WAN?
  220. MJ: How to set a static IP address for FI86xx series and FI9820W?
  221. MJ: How to set a static IP address For MJPG camera?
  222. Multimedia Management couldn't add in new folder path as "Media Folder"
  223. Multimedia: Can my Synology NAS transcode 4K videos for my device?
  224. Multimedia: Can my Synology NAS transcode videos for my device?
  225. Multimedia: How do I install Twonky in Ubuntu using Linux Station?
  226. Multimedia: How to embed Photo Station to WordPress, Joomla, Drupal, and other websites?
  227. Multimedia: How to install Ubuntu on Linux Station and launch software in Ubuntu Software Center?
  228. Multimedia: How to manage videos with Video Station?
  229. Multimedia: How to transcode videos to formats suitable for other devices?
  230. Multimedia: What kind of Media supported by XBMC?
  231. Multimedia: Which video formats support hardware acceleration?
  232. Multimedia: Why does it say ''VLC media player is not installed'' when I play the video in Google Chrome?
  233. Network & Security: How to use myQNAPcloud (QID) to remotely manage a NAS?
  234. Network: Does my NAS support QNAP Network & Virtual Switch?
  235. Network: How to configure to static IP address?
  236. Network: How to register Synology DNS server IP with Singtel Aztech Router?
  237. Network: How to set up a QNAP NAS as a VPN server?
  238. Network: LAN/Internet
  239. Network: Synology Set up OpenVPN on Mac
  240. Network: What's DNS server IP address for Singapore ISP teleco?
  241. Nuance Support Contact
  242. NVR: How do I choose the right PC for Surveillance Station Live View?
  243. NVR: How do I install Surveillance Station plugin on Internet Explorer to enable Surveillance Station Live View?
  244. NVR: How to add camera to Synology Surveillance Station?
  245. NVR: How to customize the transport protocol for my IP camera?
  246. NVR: How to export IP camera configuration on Synology Surveillance Station?
  247. NVR: How to make an attempt to install an unsupported IP camera in Surveillance Station?
  248. NVR: How to operate the fisheye dewarping feature in Surveillance Station?
  249. NVR: Which Surveillance Station features are currently not available on NVR216 Local Display, VS360HD, and Surveillance Station Client?
  250. NVR: Why is Surveillance Station plugin deactivated after the installation? (NPAPI issue for Google Chrome version 44 and older)
  251. ONVIF Conformance Checkup
  252. OpenSpace 3D Scan: Comprehensive Guide
  253. Pringo Basic Edit Function
  254. Pringo Card Function: How to make Business Card?
  255. Pringo Card Function: How to make Business Card? (ADVANCE)
  256. Pringo Card Function: How to make Greeting Card?
  257. Pringo Card Function: How to make Greeting Card? (ADVANCE)
  258. QNAP: How Do You Set Up a Secure Volume with Encryption?
  259. Resolving Synology NAS Resource Monitor Issues
  260. Routine Maintenance for HiTi P720L
  261. Samsung RMA Centre
  262. Seagate & Lacie RMA Information
  263. Security: How to enhance account security using 2-step verification?
  264. Set Up HTTPS/SSL Connection for ESET PROTECT (8.x–10.x)
  265. Setting: Can I set a working period e.g. from 8am to 5pm?
  266. Setting: How to remove time stamp on the video?
  267. Shooting Suggestion: If I want to make time lapse from Day to Night, which scene should I choose?
  268. Shooting Suggestion: Time setting for Construction project?
  269. Shooting Suggestion: Time setting for Night shooting (City Night)?
  270. Shooting Suggestion: Time setting for Night shooting (Low light environment)?
  271. Shooting Suggestion: Time setting for Sunset / Sunrise?
  272. SRM: Can Synology Router RT1900ac works with Singtel Mio TV?
  273. SRM: How come the "Oops! Website blocked!" page does not pop up even when a website has been blocked by my custom Web-filter?
  274. SSD Limited Warranty Condition (Period and TBW)
  275. Storage: Choose a RAID Type
  276. Storage: Does the eSATA port of Synology products support eSATA disk enclosures with port multipliers?
  277. Storage: How can I recover data from my DiskStation using a PC?
  278. Storage: How do I enable file self-healing on DSM?
  279. Storage: How to create a Volume?
  280. Storage: How to create and use the iSCSI target service on a QNAP Turbo NAS?
  281. Storage: How to increase QNAP Storage Raid rebuild speed?
  282. Storage: How to increase Synology Storage Raid rebuild speed?
  283. Storage: How to re-build multiple volumes to use snapshots after upgrading to QTS 4.2.0?
  284. Storage: How to repair a Volume or Disk Group?
  285. Storage: QNAP Storage Performance Best Practice
  286. Storage: RAID Scrubbing*
  287. Storage: SSD Cache*
  288. Storage: What is Synology Hybrid RAID (SHR)?
  289. Storage: What size of HDD or portable disk that my Foscam NVR can support?
  290. Storage: What size of microSD/SD card that my Foscam Camera can support?
  291. Storage: Which file system should I use to create a volume?
  292. Storage: Which models can support SSD caching and how much memory is needed?
  293. Storage: Which models have limited support to Synology Hybrid RAID (SHR)?
  294. Storage: Which Synology DiskStation/RackStation can I use with Synology Expansion Units?
  295. Strontium RMA Centre
  296. Surveillance Center: How many camera licenses / free channels do my NAS have?
  297. Surveillance Station 5.0: How many camera licenses / free channels do my NAS have?
  298. Surveillance Station 5.0: How to add your camera which is not listed in the selection?
  299. Swapping Hard Drive Bay Placement in QNAP NAS
  300. Swapping Hard Drive Bay Placement in Synology NAS
  301. Taking a Capture: 360 Video
  302. The compatibility of Windows system for printing sharing.
  303. Transferring ESET Product to a New Computer or Device (15.x–16.x)
  304. Understanding Anti-Phishing in ESET Products (15.x–16.x)
  305. Understanding OpenSpace User Permissions
  306. Upgrading to Windows 10 with ESET Endpoint Products (9.x – 10.x)
  307. Uploading Your 360 Video Capture - Desktop Sync App
  308. Video Editing: How can I play Brinno video in Mac OS?
  309. Video Editing: How to edit video? Add music? Add title?
  310. Video Editing: How to export single frame?
  311. Video Editing: How to play Brinno Time Lapse video?
  312. Video Editing: Why can't I edit video in Sony Vegas?
  313. View License Expiration Date for Windows ESET Home Product (15.x–16.x)
  314. Virtualization Station: How to use Virtualization Station?
  315. Virtualization Station: Modify and Change Remote Desktop Listening Port
  316. Virtualization Station: Networking modes of Virtualization Station
  317. Virtualization Station: Virtual OS with USB support for CardPresso Dongle, HiTi and Zebra Card Printer.
  318. Virtualization: Configuring iSCSI port binding with multiple NICs in one vSwitch for VMware ESXi 5.x and 6.0.x
  319. Virtualization: Considerations for using software iSCSI port binding in ESX/ESXi (2038869)
  320. Virtualization: How to use iSCSI Targets on Mac computers?
  321. Virtualization: How to Use iSCSI Targets on VMware ESXi Server with Multipath Support?
  322. Virtualization: How to Use Port Binding to Configure Multipathing on VMware for Synology NAS?
  323. Warranty Policy of D-Link Products - Limited Warranty
  324. WD, HGST & G-Technology RMA Information
  325. WD: My Cloud RAID Migration or Roaming Guide to A New Enclosure
  326. Web Server & Applications: How do I reset or change a root password for MySQL?
  327. What is CardDesiree CS Application Default ID and Password?
  328. What Should I do if “Card Jam" error occurs to my CS-200e?
  329. Where can I set paper size? What is the difference between 2up and split function in the P510 series and P720L driver?
  330. White Paper: Synology High Availability (SHA)
  331. White Paper: Synology QuickConnect
  332. Why do I always get “install driver fail” message, or sometimes installation program simply doesn’t start?
  333. Why there is always this error message when I install the driver?
  334. Why Your NAS Doesn't Power On or Boot?
  335. Zebra Setup Utility: How to Reset Printer to Factory Defaults
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