Frequently Asked Question

Problem You Might Face

• ESET's Web Access Protection is blocking a site that you consider secure.

Important Notes Before Proceeding

Whitelisting a website has its security concerns. Proceed with caution, ideally under the guidance of ESET Technical Support or a knowledgeable system administrator.

Recommended Precautions:

• Temporarily whitelist websites.
• Avoid whitelisting sites where you input sensitive data, such as banking platforms.
• Don't disable real-time file system protection when interacting with whitelisted sites.
• Report misclassifications to ESET if you think a particular website shouldn't be blocked.

For Various User Types:

• Endpoint Users: Learn how to whitelist sites on individual workstations with ESET endpoint products.
• ESET PROTECT Users: Learn to unblock sites on endpoints via ESET PROTECT (Versions 8.x–10.x) or ESET PROTECT Cloud.
• Mac Users: Consult guidelines for ESET Cyber Security products.

Step-by-Step Tutorial

1. Open your ESET Windows product's main interface.
2. Hit the F5 key to access the Advanced setup.
3. Navigate to Web access protection. Then click on Edit next to URL list management.
4. Choose List of addresses excluded from content scan and click Edit.
5. Press Add in the Edit list window. Enter the website or domain you wish to whitelist, then click OK → OK to confirm and close the Advanced setup window.

Using Wildcards in Web Addresses

Remember to prefix the website with either "www." or a wildcard symbol "*," for example, "www.eset.com" or "eset.com".