Frequently Asked Question

HD: How to make FTP work when FTP server connection failed pop up?
Last Updated 8 years ago

If you get an error message “FTP server connection failed” when clicking Test under FTP settings. Please check whether you have closed the firewall on your PC.

Please check the below settings:
1)Go to “Control Panel--->System and Security--->Windows Firewall” on PC, like the screenshot below;

2)Go to Change notification settings tab, and turn off the firewalls;

3)Then back to camera’s FTP settings, click Test again to have a check.



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