Knowledge Base

Click on the category to browse FAQs.

Ablerex (7)

Ablerex UPS support for ARES Plus beeping and alarms, and USB or RS-232 monitoring not detected. Check the model, indicators and monitoring connection before requesting service.

Ablerex ARES Plus UPS Is Beeping or Showing an Alarm

Ablerex UPS Not Detected by Monitoring Software over USB or RS232

Can I add more equipment to my Ablerex UPS without overloading it?

My Ablerex UPS powers equipment normally but everything stops during a power cut. Why?

My Ablerex UPS shows Bypass. Does my equipment still have battery backup?
ACE Support (2)

Get help using the ACE customer portal and find the correct warranty or repair route by brand. Check ACE cover before requesting seller assistance for an ACE-supplied product.

How to Log In to ACE Support Ticket Portal

Warranty & RMA Support by Brand in Singapore
Antigravity (5)

Antigravity A1 support for Vision Goggles, Grip Controller linking, firmware updates, microSD recording and footage transfer. Use model-specific checks and complete ground tests before flight.

My Antigravity A1 Vision Goggles have no drone view. How do I check the connection?

My new Antigravity A1 battery will not power the drone. Is it faulty?

The A1 goggles connect, but my Antigravity Grip Controller does not. What should I check?

Where are my Antigravity A1 recordings, and why are goggles clips different from drone footage?

Why does my Antigravity A1 firmware update fail or still show a component update?
AOMEI (8)

AOMEI Backupper support for backup versus disk clone, rescue media and Windows SSD migration. Choose the right recovery workflow before changing or replacing a drive.

AOMEI Backupper reports a VSS or snapshot error. What should I check before retrying?

AOMEI Backupper rescue media cannot see my NVMe SSD or network adapter. How do I add the right driver?

AOMEI Backupper: Choose Backup or Clone and Make Your First System Backup

AOMEI Backupper: Create and Test Rescue Media Before You Need It

AOMEI: Plan a Windows SSD Migration Without Losing the Original
ASUSTOR (16)

ASUSTOR NAS support for ADM, remote file access and backup setup. Explore external-drive file systems, cloud backup and the correct hardware warranty and return route.

ASUSTOR Warranty and RMA Support in Singapore

ASUSTOR works at home but EZ-Connect fails outside. What should I check?

Backup: Can I backup Sco Unix to NAS?

Backup: Can we backup from one of the internal HDD's to another internal one we have installed?

Backup: What is Amazon S3 ? Does ASUSTOR NAS support S3 backup?
D-Link (10)

D-Link support for network and surveillance products in Singapore. Find service-centre and RMA guidance, selected router VLAN setup, ONVIF and DVR app information.

App: How to add DVR on D-link CCTV App?

D-Link Service Center

D-Link Warranty and RMA Support in Singapore

Devices lose their IP address after I create a VLAN on a D-Link smart switch. Why?

DIR-895L – How to Setup SingNet VLAN?
Eaton (6)

Eaton UPS, PDU and power-management support. Identify the product model, alarm and connected equipment before requesting technical or warranty assistance.

My Eaton 5E Gen2 is plugged in but has no output. How do I check start-up?

Start Here: Eaton UPS, PDU and Power-Management Support

Why does my Eaton desktop UPS alarm or switch off when the laser printer starts printing?

Why does my Eaton UPS run for much less time than expected during a power cut?

Why does my NAS or PC not detect the Eaton UPS over USB?
Edifier (1)

Edifier speaker and headphone support starts with the exact model, audio source and connection type. Find the information to prepare for product troubleshooting and service enquiries.

Start Here: Edifier Speaker and Headphone Support
ESET (29)

ESET endpoint security support for installation, activation and module update errors. Find PROTECT console, management agent migration and connection troubleshooting guides.

Activating ESET Windows Home Product with License Key (15.x–16.x)

Add or remove password protection of ESET security product settings from ESET PROTECT (8.x–10.x)

Addressing "Unprotected Wi-Fi" Notifications in ESET Business Products

Collecting Logs with ESET Log Collector for Windows

Configuring Ports and Addresses for ESET Products With a Third-Party Firewall
Evolis (1)

Evolis card printer support for driver and setup enquiries. Prepare the printer model, ribbon details and error message to help identify the correct support route.

Start Here: Evolis Card Printer Drivers and Support
Foscam (74)

Foscam IP camera support for Wi-Fi setup, adding a camera in the app, remote viewing and SD-card recording. Find NVR and camera troubleshooting by model.

App: How to add cameras to Foscam Viewer on iOS devices by scanning the QR code?

App: How to add cameras to Foscam Viewer on iOS devices in LAN?

App: How to add cameras to Foscam Viewer on iOS devices manually?

App: How to add the camera on Foscam App in LAN (New)

App: How to delete cameras from Foscam Viewer for Android?
HiTi (45)

HiTi photo and card printer support: driver installation, print templates, ribbon errors and cleaning. Find setup guides and the Singapore warranty and repair route.

Can I adjust the text spacing in CardDesiree CS?

Can I encode contactless or contact card while applying Ethernet module to my CS-200e?

Can I name the database with "-"?

Can I use Microsoft Office Word to print to CS200e?

Fail to install driver at Windows 7 32-bit. What should I do?
Insta360 (18)

Insta360 camera support for app Wi-Fi connection, SD-card errors, recording stops and Studio export. Find stitching, horizon and firmware checks, plus the official repair route.

How do I arrange Insta360 warranty service through ACE and check camera or accessory cover?

How do I reduce flickering lights or dark bands in Insta360 X5 indoor video?

Insta360 Link 4K: What should I check when the webcam is not detected or shows no picture?

Insta360 Link will not recognise my whiteboard. Am I using the correct Whiteboard mode?

Insta360 Studio crashes or stalls during export. What should I test first?
Jabra (7)

Jabra headset support for no sound, microphone problems and meeting-app audio on Windows. Find Jabra Link 380 Bluetooth pairing and connection checks.

How can I reduce echo on a desk phone connected to Jabra Engage 75?

Jabra Headset Has No Sound or Microphone in Windows and Meeting Apps

Jabra Link 380 Will Not Pair with the Headset

My Jabra Engage 65 or 75 has short battery life or will not charge in its base. What should I check?

My Jabra Engage 65 or 75 says out of range beside its base. What should I check?
Mercusys (5)

Mercusys switch and USB Wi-Fi adapter troubleshooting. Diagnose Ethernet link speed, missing network access, Windows drivers and 2.4 GHz or 5 GHz compatibility before replacing working hardware.

My Mercusys switch has link lights, but connected computers have no internet. Why?

Why can my Mercusys USB adapter see 2.4 GHz Wi-Fi but not the 5 GHz network?

Why is my Mercusys MS105G or MS108G connection limited to 100 Mbps?

Why is the Ethernet light off or intermittent on my Mercusys desktop switch?

Windows does not recognise my Mercusys USB Wi-Fi adapter. How do I check its driver?
Microsoft (5)

Microsoft Surface support for Type Cover keyboards, battery charging, start-up, external displays and Surface Pen input. Match the Surface model, accessory and Windows version before changing drivers or recovery settings.

My Surface has a black screen and will not turn on. What can I safely try?

My Surface Pen is paired by Bluetooth but will not write. Why?

My Surface Pro keyboard or Type Cover has stopped responding. What should I check?

Why does my Surface stop charging at 80% or 50%?

Why is my external monitor not detected through a Surface USB-C port or Dock?
Omada (1)

Start here for TP-Link Omada business network support. Identify the controller, access point or switch and collect firmware, adoption and offline-device details for an effective support request.

Start Here: Omada Model, Controller and Support Information
OpenSpace (6)

OpenSpace 360 site-capture support for capture uploads, project access and member permissions. Find mobile and 5G capture workflows and the details needed to troubleshoot a project.

Bulk Add and Remove Users from Projects in OpenSpace

Managing 360 Video Captures on OpenSpace via 5G Network Using a Mobile Device

OpenSpace 3D Scan: Comprehensive Guide

Taking a Capture: 360 Video

Understanding OpenSpace User Permissions
QNAP (99)

QNAP NAS support for QTS and QuTS hero storage, snapshots, iSCSI and SSD cache. Find HBS backup, Qsync, QVR surveillance and app troubleshooting, with model and firmware checks.

A QNAP container runs until I map its data folder, then shows Permission denied. Why?

Application: How to submit Support Request to QNAP?

Application: How to use Container Station?

Backup: Create, manage and revert to snapshots on QNAP Turbo NAS

Backup: Creating an External Backup Job
Ricoh (6)

RICOH document scanner support for driver and setup enquiries. Identify your scanner model and software version to find the right technical support route.

My Ricoh fi scanner appears in Windows but is missing from PaperStream. What should I check?

My Ricoh fi scanner disconnects on USB 3.0. Is there a supported USB 2.0 workaround?

My Ricoh fi scanner keeps jamming or feeding two sheets. What can I check?

PaperStream is deleting pages that are not blank. How do I stop missing scan pages?

Start Here: Ricoh Scanner Drivers and Support Information
Samsung (3)

Samsung storage warranty support for SSDs and memory products in Singapore. Check limited-warranty periods, SSD endurance limits and the correct Brand Memory service route.

Samsung Magician says my SSD is unsupported or offers few features. Does that mean the drive is faulty?

Samsung Storage Warranty and RMA Support in Singapore

SSD Limited Warranty Condition (Period and TBW)
SanDisk (7)

SanDisk memory-card support for a card not detected, write protection and read-only errors. Follow safe checks before formatting or replacing storage media.

My camera stops recording or says the SanDisk card is too slow. Which checks matter?

SanDisk Memory Card Not Detected by a Computer or Camera

SanDisk SD or microSD Card Is Locked, Read-Only or Write-Protected

Why are copies to my SanDisk memory card much slower than the speed on its label?

Why does my SanDisk card say a file is too large when there is enough free space?
Seagate (8)

Seagate warranty and RMA support in Singapore. Find the manufacturer warranty checker, replacement claim route and support contacts for NAS and surveillance hard drives.

Hotline Support for NAS and Surveillance HDD Products

My Seagate external hard drive is beeping and not detected. What should I do?

Seagate Warranty and RMA Support in Singapore

SeaTools reports FAIL on my Seagate drive. What test results should I save?

Why can I store a PS5 game on my Seagate USB drive but not play it from there?
Shokz (2)

Shokz OpenRun support for Bluetooth pairing, connected but no audio and sound from one side. Check the audio source and headset connection before requesting service.

Shokz OpenRun Is Connected but Has No Sound or Audio on One Side

Shokz OpenRun Will Not Pair with a Phone or Computer
Synology (154)

Synology NAS support for DSM, SMB file access and QuickConnect connection problems. Explore Synology Drive, Photos, Hyper Backup, Active Backup and Surveillance Station guides, plus Singapore warranty and RMA instructions.

A Synology Drive file is locked or read-only. Who can unlock it?

Active Backup for Business recovery media cannot see my SSD or network adapter. What should I do?

Application: Application Portal

Application: How to connect to Synology's VPN Server using a Windows PC or Mac?

Application: How to create and manage your to-do list with Note Station?
Tough (5)

Tough server-rack and cabinet guidance for equipment depth, rack units, M6 mounting hardware, airflow and wall-mount planning. Check the exact enclosure dimensions, equipment rails and installation requirements before loading a rack.

Can I install a heavy UPS or server in a Tough wall-mounted cabinet?

How do I check whether my equipment will fit in a 6U or 18U Tough cabinet?

My Tough cabinet's cage nuts or rack screws do not line up. What should I check?

Why do devices overheat inside my Tough rack or wall cabinet?

Why will my 19-inch server not fit a Tough wall cabinet?
TP-Link (23)

TP-Link support for Archer internet and orange-light problems, 100 Mbps links and range-extender setup. Find Deco red-node and Ethernet backhaul checks, plus Singapore warranty guidance.

A third-party camera appears on my VIGI NVR but shows Not certified or no usable video. What should I check?

How do I check TP-Link, Deco, Tapo, Omada or VIGI warranty and request service through ACE?

I forgot my VIGI NVR password and the reset email is missing. Can I recover access without a factory reset?

My Omada SSID works until I assign a VLAN, then clients have no internet. What is missing?

My standalone Omada EAP turns WiFi off at the wrong time. How do I check its schedule?
Ubiquiti (28)

Ubiquiti UniFi support for adoption failed, devices offline and equipment managed by another console. Check PoE, 100 Mbps uplinks and Wi-Fi connectivity, or find the Ubiquiti RMA route.

A UniFi Access user exists but their card, PIN or phone cannot unlock the door. What should I check?

How do I request Ubiquiti warranty service or an RMA through ACE?

How to Get Technical Assistance for Setting Up Your Ubiquiti Products

My UniFi Device Bridge stays white or loses its wireless uplink after a power cut. What should I check?

My UniFi gateway has an Ethernet link but no internet after replacing the ISP router. What should I check?
VIGI (1)

Start here for TP-Link VIGI camera and NVR support. Collect the model, firmware, app and recording details needed to investigate viewing or recording problems.

Start Here: VIGI Camera, NVR and App Support
Western Digital (15)

WD storage support for a drive not detected, Mac read-only access and large-file copy limits. Find My Cloud and RAID guidance, warranty checks and the WD replacement route.

Can a WD Red SMR drive explain slow NAS writes or a very long RAID rebuild?

Can WD reset a forgotten My Passport or My Book password without erasing my files?

How do I request WD or Western Digital drive warranty service through ACE?

My WD drive is missing or asks to initialise. How do I protect the existing files?

Time Machine cannot find my WD My Cloud backup disk after an update. What should I check?
Zebra (8)

Zebra printer support for setup and troubleshooting. Find technical support contacts and the Zebra Setup Utilities factory-reset procedure for supported printers.

My Zebra ZC300 prints only black or detects a colour ribbon as monochrome. What should I check?

My Zebra ZC300 will not feed cards or reports a card jam. What should I check?

Why are there thin white lines through cards printed by my Zebra ZC300?

Why does the ribbon keep breaking or jamming in my Zebra ZC300 card printer?

Why is my Zebra ZC300 card design cropped or off-centre?

Knowledge Base

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