Frequently Asked Question

Issues Addressed

• What "Product Not Activated" means and its color codes
• Resolving the "Update information is not consistent" error
• Issues with username and password
• Failing module updates
• Product activation failure
• Entering your License Key

Detailed Steps

For Android and macOS Users:
Different procedures apply; this guide focuses on Windows users.

If Purchased In-Store or Online:
Register your license first if you haven't done so.

Activation Steps

1. Open ESET Main Interface:
   Launch the main program window of your ESET Windows product.
2. Navigate to Activation Screen:
   When the product activation screen shows up, select "Use a purchased License Key."
3. Enter License Key:
   Manually type or copy/paste the License Key you received at the time of purchase into the 'License Key' field. Be mindful of hyphens and extra spaces if you're copy/pasting.
   • Lost License Key?:
     If you can't find your License Key, follow ESET’s License Retrieval Process.
4. Click 'Activate':
   Hit the 'Activate' button to proceed.
5. Completion:
   Once activation is successful, click 'Done.'