Frequently Asked Question
Common Issues
- Windows 10 Upgrade
- ESET product compatibility
- Upgrade paths and scenarios
- Known hiccups
Solution
Home Users
Upgrade to Windows 10 with your existing ESET home product. Make sure to upgrade to the latest version of ESET endpoint products for optimal compatibility.
Business Users
We highly recommend upgrading your ESET endpoint product to the latest version before moving to Windows 10. This ensures compatibility and retains your ESET settings and license info.
How to Upgrade ESET Endpoint Products: Choose between upgrading on individual workstations, using ESET PROTECT, ESET Security Management Center, or ESET Remote Administrator.ESET Product Compatibility with Windows 10
| Product | Compatible with Windows 10 | Retain Settings and License |
|---|---|---|
| ESET Endpoint Security / ESET Endpoint Antivirus 7.3 – 10.x | Yes, you can upgrade now. (Scenario 1) | Yes |
| ESET Endpoint Security / ESET Endpoint Antivirus 6.5.2132.x to 6.6.x | Yes, up to Windows 10 version 1909. (Scenario 2) | Yes |
| All earlier versions | No, refer to scenario 3. | Yes |
Note for Windows 10 Education Users: Previous versions of ESET cannot migrate to this build. Install the latest version post-upgrade.
Upgrade Scenarios
Scenario 1: Version 7.3 – 10.x
You're good to go! Upgrade to Windows 10 with ESET product installed. Your settings and license info will be retained.
Scenario 2: Version 6.5.2132.x to 6.6.x
First, upgrade your ESET product to the latest version and ensure the detection engine is updated. Then proceed to upgrade to Windows 10, but only up to version 1909.
Scenario 3: Earlier Versions
We strongly recommend updating your ESET product to the latest version before going ahead with the Windows 10 upgrade. You'll be prompted to do so during the Windows 10 upgrade process.