Frequently Asked Question
Why do I always get “install driver fail” message, or sometimes installation program simply doesn’t start?
Last Updated 10 years ago
Please disable Driver Signature Enforcement and close anti-virus program before driver installation. Below link is an instruction for your reference:
If you have successfully installed the driver but the printer is not recognized, please remove the driver from control panel and make sure the USB is not connected to the PC during driver installation.
If your install program doesn’t start, it might be anti-virus or other protective program blocking it, also please make sure you login to your system as administrator access.
If you have successfully installed the driver but the printer is not recognized, please remove the driver from control panel and make sure the USB is not connected to the PC during driver installation.
If your install program doesn’t start, it might be anti-virus or other protective program blocking it, also please make sure you login to your system as administrator access.