Frequently Asked Question

There are a few circumstances where you not able to access to QNAP Turbo NAS

1. The NAS is not power ON
2. The Network is not connected
3. The NAS is faulty
   1. The power adapter is not working
   2. The mainboard is not working
4. The HDD is faulty

How to Troubleshoot

1. Use Qfinder Pro to search your NAS.
   • Miscellaneous: How do I search QNAP NAS using Qfinder Pro?
2. Physically check your NAS and the light at power adapter is having steady light.
3. If the NAS or power adapter do not have any power at all. You may make an appointment with our support team to send in the NAS for troubleshoot.
4. If the NAS still can be turn on but it just blinking light without a beep sound. Remove all the HDD (Please label the sequence on the HDD) and power up without HDD, as most likely one of the HDD is faulty.
5. If your NAS can be detect by Qfinder Pro without HDD and it will show Server not initialized yet.
   
6. Power off the NAS and insert back HDDs without one disk at a time and power on the NAS and search with Qfinder Pro. Example you have three HDDs, you insert Disk 1 and Disk 2 and power on. If successful power up mean Disk 3 is faulty.
7. Now your volume status will become degraded mode and you should able to access to your data, please find following link Storage: Hot-swapping the hard drives when the RAID degraded.
8. If the NAS not able to power on without any HDD. You may make an appointment with our support team to send in the NAS for troubleshoot.