Frequently Asked Question
HGST RMA Information
*Please note that you will need to apply RMA at https://www.hgst.com/ before sending in the HDD.
Please be aware that you may experience a delay in receiving your replacement disk drive based on stock availability.
If product is available, your replacement order will be processed by within 14 working days after the receipt of your defective disk drive.
Please write the RMA number on the outside of your package when returning to HGST .
Send the hard disk drive to the following address:
Shipping Address / Contact:
Primasiana Pte Ltd
85C Toa Payoh Lorong 4,
Toa Payoh Peakview
Tel No. (65) 86214521
To check on your RMA status / Instructions, please refer to the link given below:
Alternative HGST Hard drive Warranty Check