ACE Peripherals | Support Ticket System

Frequently Asked Question

Multimedia Management couldn't add in new folder path as "Media Folder"
Last Updated 4 years ago


It should be caused by the database of Media Library is corrupted.

How to Fix:
Step 1: Please use winscp to accesss your NAS
Download from https://winscp.net/eng/download.php (Portable version will do)

Step 2: find where you data located
like
/share/MD(x)_DATA (x is number)
/share/HD(x)_DATA (x is ahphabet)
/share/CACHEDEV(x)_DATA (x is Number)

Step 3: find .system folder,access it

Step 4: delete everything in it

Step 5: and reboot the NAS.



ZGTLv151215

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