Frequently Asked Question

Overview

Easily upload all your data with the OpenSpace Sync app.

Summary

For a reliable and automated way to upload your 360 video captures, use the OpenSpace Sync app. This desktop application streamlines the process, ensuring your data is efficiently transferred.

Step-by-Step Procedure

Note: In addition to desktop uploads, you can also upload directly from your phone. Mobile uploads are more convenient for many users, particularly for shorter captures or when you have a stable cell connection. For longer captures or in areas with spotty coverage, it's recommended to use the Desktop Sync App.

Step 1:
Download the OpenSpace Sync app for your region.

• Tip: Your region can be identified from the URL you use to log into OpenSpace:
  • US & Others: openspace.ai/orgs
  • EU: eu.openspace.ai/orgs
  • AUS: aus.openspace.ai/orgs
  • UK: uk.openspace.ai/orgs
  • China: bjg.openspaceai-app.cn/orgs
  • Japan: jpn.openspace.ai/orgs
  • Singapore: sgp.openspace.ai/orgs
  • Canada: can.openspace.ai/orgs
  • KSA: ksa.openspace.ai/orgs

Note: Always update to the latest version of the Desktop Sync App. Check for updates via the app's settings (three vertical dots).

Step 2:
Connect your camera to your computer via USB and turn it on. The files should start uploading automatically in the Sync app.

Step 3:
Once the upload is complete, your files are with us for processing. Typically, captures are published within a couple of hours.

Additional Notes for Camera Users:

• Insta360 Users: If the USB port shows a battery icon, use another port as the camera will not mount.
• Insta360 One X and One X2: Set the camera to desktop mode for PC connection. Instructions can be found in the Insta360 support video (0:08 to 0:35).
• Ricoh Theta Z1: Use a 3.0 USB port for connection with the Desktop Sync App.