Frequently Asked Question

The Issue

• Accessing ESET PROTECT
• Accessing ESET PROTECT Cloud

Details

The ESET PROTECT and ESET PROTECT Cloud Consoles are your go-to online platforms for network management. More information on both can be found under their respective sections below.

Solution for ESET PROTECT

Compatible Browsers

Most web browsers can be used to access the ESET PROTECT Web Console.

If You're On the Local ESET PROTECT Server

1. Launch a compatible web browser.
2. Navigate to https://localhost/era to reach the ESET PROTECT Web Console.

If You're Accessing Remotely

1. Open a web browser.
2. Go to https://%yourservername%/era (replace %yourservername% with your actual server name or IP, e.g., https://10.1.30.30/era).

Port Information

By default, port 443 is used for the ESET PROTECT Web Console. If that port is occupied, port 8443 is the alternative.

Logging In

Use the credentials you set up during installation. For further details, refer to the Web Console login screen section.

Troubleshooting

If login issues arise or error messages appear, consult the ESET PROTECT Web Console Troubleshooting guide.

Additional Resources

For further guidance on client computer management, refer to the ESET PROTECT User Guide.

Solution for ESET PROTECT Cloud

Compatible Browsers

Most web browsers will allow you to access the ESET PROTECT Cloud Console.

Access Steps

1. Sign in to your ESET Business Account. For MSPs, log in to the ESET MSP Administrator.
2. Select ESET PROTECT Cloud from the menu.

Troubleshooting

Encountered login issues or error messages? Check out the ESET PROTECT Cloud Web Console Troubleshooting guide.