Frequently Asked Question

Applicable Products

• All NAS series

Initial Steps

Before diving into specific problems, start with these initial steps to rule out any peripheral issues:

1. Power off the NAS.
2. Remove all drives, including M.2 SSDs.
3. Disconnect any PCIe cards.
4. Unplug all USB devices from the NAS.
5. If RAM was upgraded or changed, reinstall the original QNAP RAM modules.
6. Power on the NAS.

Problems, Causes, and Solutions

Problem #1: NAS Doesn't Power On

Possible Cause: Faulty power adapter or power supply

Solution:

• Check front panel LEDs after pressing the power button.
• If LEDs are off, try a different power outlet.
• If the issue persists, reach out to our Service Portal for warranty repair or a replacement power adapter.

Problem #2: NAS Fails POST (Power-On Self-Test)

Possible Cause: Faulty motherboard or RAM

Solution:

• Listen for a short beep 5 to 10 seconds after powering on.
• If no beep, contact our Service Portal for warranty repair.

Problem #3: Corrupted Firmware Image

Possible Cause: Abrupt power loss during firmware update

Solution:

• Listen for a long beep within five minutes after power-on.
• Absence of the long beep suggests corrupted firmware.
• Follow our firmware recovery procedure. If the issue persists, contact our Service Portal.

Problem #4: Non-Hardware Issues

Possible Cause: QTS system partition or configuration file error on disks

Solution:

• If a long beep is heard but still can't access QTS, contact our Service Portal for further troubleshooting.