Frequently Asked Question

Encountered Issues

• Error during login to ESET PROTECT Web Console.
• Forgotten or unknown Web Console password.
• Users with Linux or Virtual Appliances.

Solution

If You Remember Your Web Console Password

1. Open ESET PROTECT Web Console and sign in.
2. Click on Change Password.
3. Enter your current password in the initial field. Fill out the Type new password and Retype new password fields with your new password. Click Log in to save the changes.

If You've Forgotten Your Web Console Password

Note: If you can't login due to 2FA and an unavailable phone, resetting your Web Console password will disable 2FA for the admin account, allowing you to login.

For Windows Users:

1. Navigate to Start → Windows System → Control Panel.
2. Select Programs and Features.
3. Right-click on ESET PROTECT Server and choose Change.
4. Click Next, then Repair.
5. Complete the required fields in Database server connection and click Next.
6. Use the appropriate port number (Default MS SQL port is 1433).
7. Choose Use existing user, enter Database username and password.
8. Uncheck the option to Use Administrator password already stored in the database, then type in a new password. Click Next.
9. Choose Keep currently used certificates and click Next.
10. If unactivated, enter the License Key.
11. Click Repair, then Finish. You can now login with the new password.

For Linux and Virtual Appliance Users:

1. Login as root to the Linux console where ESET PROTECT is installed.
2. Save the new password to the variable NEW_PASSWORD by running export NEW_PASSWORD=.
3. To change your password, run /opt/eset/RemoteAdministrator/Server/setup/installer_backup.sh --skip-license --server-root-password='env:NEW_PASSWORD'.

Notes:

• The installer_backup.sh path may vary depending on your Linux distribution.
• If you can't find installer_backup.sh, download it from the ESET website.

1. Run export NEW_PASSWORD to remove your password from variables.
2. Restart the ESET PROTECT Server service.