Jabra Headset Has No Sound or Microphone in Windows and Meeting Apps

Check the Windows device selection before resetting the headset. This guide covers a Jabra USB headset or a compatible wireless headset connected through its Jabra Link USB adapter on Windows 11. Direct Bluetooth and analogue connections can expose different controls.

1. Confirm the Connection and Mute State

Check the exact headset and adapter models. Charge a wireless headset, switch it on and confirm that it is connected. Check the headset's mute control and the meeting application's mute indicator. A working speaker does not establish that the correct microphone is selected.

2. Select Both Windows Audio Devices

Open Settings → System → Sound. Select the intended Jabra device under Output, then separately choose it under Input. With an Evolve2 65 connected through Link 380, the computer audio device can be named for the Link adapter.

Open the selected microphone's properties and run the Windows microphone test. Speak normally, stop the test and play the sample. If the test works, the microphone and the meeting app need to be investigated separately.

3. Check the Meeting Application

Choose the intended speaker and microphone in the app's audio settings. For Teams, check its device selection rather than assuming it follows every Windows change. If the mic is missing, review Privacy & security → Microphone, including the desktop-app setting, with your administrator. Grant only the access appropriate to the application.

4. Record Where the Fault Remains

Test one application and connection at a time. Record whether system audio, the Windows microphone sample and the meeting application each work. Avoid deleting drivers or resetting every paired device as a first step.

Submit a ticket with the headset/adapter models, Windows and app versions, connection method and those three test results. Redact names and meeting details in screenshots. Browse the Jabra product range when identifying the model.