Start Here: VIGI Camera, NVR and App Support

Identify the VIGI device and management method

Start by separating a camera problem from an NVR, recording, network or app problem. The relevant checks depend on the actual device, region, firmware and application version.

Use the correct official guide

Search the exact model in the Singapore Download Center. Match the hardware version before using a manual or firmware file. The official VIGI App guide explains the mobile workflow; screens and available features can differ between models and versions.

Include these details in your ticket

• Camera and NVR models, hardware revisions and firmware versions.
• Whether you use the VIGI app, PC client, browser, NVR monitor or a configured management platform.
• Whether live view, recording, playback, notifications or remote access is affected.
• Power and network connection path, exact error and when the issue began.

Preserve recordings needed for an incident before discussing storage changes. Do not initialise a disk, delete recordings or factory-reset equipment simply to clear an error.

Send the brief to our Support Specialist with a redacted screenshot. Share footage and diagnostic files only through an agreed private channel; keep account passwords and identifiable camera views out of public posts.