ACE CARE DIRECTORY
Your brand. The right support.
Warranty checks, repair contacts and return guidance for 49 brands in ACE’s portfolio. Start with the manufacturer’s support service. Eligibility and the return route depend on your model, region and original purchase channel.
Choose your brand below. Get a case reference and confirmed instructions before travelling or sending a product.
Power
Ablerex
UPS alarms, batteries and monitoring.
Computing
Acer
Computers, displays and accessories.
↗Imaging
Antigravity
Camera-drone setup and repair.
↗Software
AOMEI
Backup, cloning and licence support.
Power
APC
UPS, batteries and power protection.
Computing
ASUS
Computers, displays and accessories.
↗Storage
Asustor
ADM diagnosis; original seller for hardware returns.
Printing
Brother
Printer setup, drivers and service.
Printing
Canon
Printer and imaging product service.
↗Software
CardPresso
Card design, activation and licences.
↗Networking
D-Link
Singapore network and camera service.
Computing
Dell
Service Tag, drivers and hardware service.
↗Power
Eaton
UPS, PDU and power management.
↗Audio
Edifier
Speakers, headphones and connection issues.
Printing
Epson
Printers, scanners and drivers.
↗Software
ESET
Activation, updates and endpoint security.
↗Printing
Evolis
Card printers, drivers and supplies.
Storage
Exascend
Memory cards, storage and repair enquiries.
↗Surveillance
Foscam
IP cameras, apps and recording.
↗Storage
G-DRIVE
G-DRIVE desktop and professional storage.
↗Networking
Grandstream
IP phones, gateways and networking.
Surveillance
Hikvision
Cameras, NVRs and surveillance support.
↗Printing
HiTi
Regional diagnosis; ACE cover requires ACE eligibility.
Computing
HP
Computers, printers and hardware support.
↗Imaging
Insta360
Camera repair; seller for purchase returns/exchanges.
↗Audio
Jabra
Headsets, microphones and meeting audio.
Storage
Kingston
Memory, SSD and product warranty support.
↗Storage
LaCie
LaCie drives, Toolkit and storage support.
Computing
Lenovo
Computers, docks and warranty lookup.
Computing
Logitech
Peripherals, webcams and meeting devices.
↗Networking
Mercusys
Routers, mesh Wi-Fi and setup.
↗Software
Microsoft
Device, software and account support.
Networking
NETGEAR
Switches, routers and Wi-Fi support.
↗Networking
Omada
TP-Link business controllers, APs and switches.
↗Software
OpenSpace
360 site capture, projects and uploads.
↗Storage
QNAP
QTS, QuTS hero and NAS hardware diagnosis.
↗Printing
RICOH
Document scanner drivers and service.
↗Imaging
RICOH360
THETA cameras, apps and repair requests.
↗Storage
Samsung
Select Brand Memory for SSD / memory service.
↗Storage
SanDisk
Memory cards, portable storage and warranty.
↗Storage
Seagate
Check serial and purchase-channel eligibility.
↗Audio
Shokz
Headset pairing, audio and product service.
↗Storage
Synology
DSM diagnosis; original seller for Singapore returns.
↗Infrastructure
Tough
Server racks and access hardware; original seller.
↗Networking
TP-Link
Singapore router, Deco and network diagnosis.
↗Networking
Ubiquiti
UniFi hardware replacement, subject to eligibility.
↗Surveillance
VIGI
TP-Link cameras, NVRs and recording support.
↗Storage
WD
Register the drive and check replacement eligibility.
↗Printing
Zebra
Printers, drivers and repair support.
How do I check a warranty or arrange a repair?
- Identify the product. Prepare the exact model, serial number, purchase date and invoice, fault description and software version.
- Start with the listed manufacturer service. Select Singapore or the original purchase region. Confirm coverage for your exact product; a support link does not guarantee a direct RMA.
- Follow the approved return route. Obtain the case or RMA reference, contents, packaging, destination and receiving hours before a visit or shipment.
Does every product go directly to the manufacturer?
No. Synology and ASUSTOR hardware returns commonly require the original purchase channel after diagnosis. Seagate claims depend on channel and region. Insta360 manufacturer repairs differ from seller returns or exchanges. HiTi’s ACE warranty is a separate entitlement. Read the brand guide where provided.
When should I contact ACE?
If an ACE-supplied product needs original-seller assistance, check ACE Warranty, then Submit Ticket with the invoice, serial number and manufacturer case reference. For a new case choose ACE Support - General support. Use the ACE RMA request type only when directed, quoting the existing ticket. A warranty result or ticket does not approve a return.
What are the support and RMA visit hours?
Free Support: response within 3–5 working days. Monday to Friday, 10am to 5pm SGT (UTC+8), excluding Singapore public holidays. Office: Monday to Friday, 9am to 7pm SGT (UTC+8). RMA visits require confirmed ticket instructions, with last check-in at 5pm SGT (UTC+8). ACE Peripherals Pte Ltd, 3005 Ubi Avenue 3 #01-88, Singapore 408861. Telephone: +65 6100 7000.
Premium Support (Purchase): 24/7 with an active agreement; response within 4–8 business hours. Coverage follows your agreement.
Before handing over storage or a device
Back up accessible files and settings. Hardware warranty is not data recovery. Do not initialise, format, erase, reset or dismantle a product just to open an enquiry. Ask for safe return instructions for a swollen or damaged battery.
Updated 261106
