Synology is dedicated to taking full advantage of the latest technologies to bring businesses and home users reliable and affordable ways to centralize data storage, simplify data backup, share and sync files across different platforms, and access data on-the-go. Synology aims to deliver products with forward-thinking features and the best in class customer services.

Frequently Asked Questions

  1. General: Not able to access to Synology NAS  
  2. Application: Application Portal  
  3. Application: How to connect to Synology's VPN Server using a Windows PC or Mac?  
  4. Application: How to create and manage your to-do list with Note Station?  
  5. Application: How to install and use the Google Chrome App for Note Station?  
  6. Application: How to install applications with Package Center?  
  7. Application: How to join the Synology NAS to the LDAP directory service  
  8. Application: How to set up VPN Server in Synology NAS?  
  9. Application: How to submit Support Request to Synology?  
  10. Application: What is Synology Cloud Sync Decryption Tool?  
  11. Backup & Restore: How to retrieve backup files with Hyper Backup Explorer (Windows/Mac/Linux)?  
  12. Backup & Restore: How to use Cloud Station to backup my PC folder? (For Windows users)  
  13. Backup & Restore: How to use Cloud Station to sync files between Synology NAS and Windows computers  
  14. Backup & Restore: What backup software does my Synology NAS support?  
  15. Backup & Restore: What backup tasks are monitored by Hyper Backup Vault?  
  16. Backup: How to back up your Synology NAS  
  17. Cloud Service: How to back up the data in my Google Drive with Synology?  
  18. Cloud Service: How to back up the data on your Synology NAS to the public cloud?  
  19. Compatibility List: How do I check the PID and VID of my USB device?  
  20. DS file (Android)  
  21. DS file (iOS)  
  22. File Sharing: How can I use File Station to access files on my Mac computer?  
  23. File Sharing: How to access files on Synology NAS via FTP?  
  24. File sharing: How to access files on Synology NAS within the local network (NFS)?  
  25. File Sharing: How to create a Shared Folder?  
  26. File Sharing: How to map network drives from your Synology NAS Using Synology Assistant?  
  27. File Sharing: How to set up user's privilege for shared folders on Synology NAS?  
  28. File Sharing: Store files to Synology NAS from a Mac computer within the local network  
  29. File Sharing: Store files to Synology NAS from a Windows PC within the local network  
  30. General: Can I create a high-availability cluster with two different Synology NAS servers?  
  31. General: How do I find the suitable Synology NAS to run MailPlus?  
  32. General: How to change Synology NAS admin & user password?  
  33. General: How to choose the right HDD for my Synology NAS?  
  34. General: How to create a high-availability configuration with Synology NAS?  
  35. General: How to fix if my Windows cannot access shared folder?  
  36. General: How to login to DSM with root permission via SSH/Telnet?  
  37. General: How to make Synology NAS accessible over the Internet?  
  38. General: How to migrate emails from other mail servers to Synology MailPlus Server?  
  39. General: How to migrate Evernote notebooks to Note Station?  
  40. General: How to migrate Synology Mail Server to MailPlus Server?  
  41. General: How to reset your Synology NAS?  
  42. General: How to retrieve Synology System Log?  
  43. General: How to set up MailPlus Server on your Synology NAS?  
  44. General: Unable to map network drive - System Error 67  
  45. General: Upgrading DS1815+ RAM  
  46. General: What can I do if the STATUS LED keeps flashing in orange?  
  47. General: What can I do to fix slow SMB file transfers on OS X 10.11.5?  
  48. General: What is Synology DDNS Service?  
  49. General: What is the RESET button on the Synology product for?  
  50. General: What is the width of my RackStation server?  
  51. General: What kind of CPU does my Synology NAS have?  
  52. General: What network ports are used by Synology services?  
  53. General: What stops my Synology NAS from entering System Hibernation?  
  54. General: What type of fan speed modes are available on my Synology NAS?  
  55. General: What UPS (Uninterruptible Power Supply) devices do Synology product support?  
  56. General: What USB3.0 external storage devices are supported by Synology NAS?  
  57. General: Which Synology NAS models support WOL (Wake on LAN)?  
  58. General: Why are Skype and MSN push notifications no longer supported in DSM?  
  59. General: Why are the LED indicators on the LAN ports of my Synology NAS not working?  
  60. General: Why can't I use HTTP to configure browser push notifications?  
  61. General: Why can't I use Hyper-V over SMB3 to perform Windows Backup on my Synology NAS?  
  62. General: Why does my Synology NAS have a single volume size limitation of 16TB?  
  63. General: Why does Security Advisor inform me of modified system files?  
  64. Guide: Synology Administrator Training  
  65. How to Enhance the Security of Your Synology NAS  
  66. Installation: How do I install an SSD into my Synology NAS for the best SSD cache performance?  
  67. Multimedia: Can my Synology NAS transcode 4K videos for my device?  
  68. Multimedia: Can my Synology NAS transcode videos for my device?  
  69. Multimedia: How to embed Photo Station to WordPress, Joomla, Drupal, and other websites?  
  70. Network: How to register Synology DNS server IP with Singtel Aztech Router?  
  71. Network: LAN/Internet  
  72. Network: Synology Set up OpenVPN on Mac  
  73. Network: Synology Set up OpenVPN on Windows  
  74. NVR: How do I choose the right PC for Surveillance Station Live View?  
  75. NVR: How do I install Surveillance Station plugin on Internet Explorer to enable Surveillance Station Live View?  
  76. NVR: How to add camera to Synology Surveillance Station?  
  77. NVR: How to customize the transport protocol for my IP camera?  
  78. NVR: How to enable GPU acceleration on Surveillance Station Client  
  79. NVR: How to export IP camera configuration on Synology Surveillance Station?  
  80. NVR: How to make an attempt to install an unsupported IP camera in Surveillance Station?  
  81. NVR: How to make an attempt to install an unsupported IP camera in Surveillance Station? (New)  
  82. NVR: How to operate the fisheye dewarping feature in Surveillance Station?  
  83. NVR: Is Surveillance Station web player compatible with my browser and client operating system?  
  84. NVR: What joystick does Synology Surveillance Station support?  
  85. NVR: Which Surveillance Station features are currently not available on NVR216 Local Display, VS360HD, and Surveillance Station Client?  
  86. NVR: Why is Surveillance Station plugin deactivated after the installation? (NPAPI issue for Google Chrome version 44 and older)  
  87. Resolving Synology NAS Resource Monitor Issues  
  88. SRM: Can Synology Router RT1900ac works with Singtel Mio TV?  
  89. SRM: How come the "Oops! Website blocked!" page does not pop up even when a website has been blocked by my custom Web-filter?  
  90. Storage: Choose a RAID Type  
  91. Storage: Does the eSATA port of Synology products support eSATA disk enclosures with port multipliers?  
  92. Storage: How can I recover data from my DiskStation using a PC?  
  93. Storage: How do I enable file self-healing on DSM?  
  94. Storage: How to create a Volume?  
  95. Storage: How to increase Synology Storage Raid rebuild speed?  
  96. Storage: How to repair a Volume or Disk Group?  
  97. Storage: RAID Scrubbing*  
  98. Storage: SSD Cache*  
  99. Storage: What is Synology Hybrid RAID (SHR)?  
  100. Storage: Which file system should I use to create a volume?  
  101. Storage: Which models have limited support to Synology Hybrid RAID (SHR)?  
  102. Storage: Which Synology DiskStation/RackStation can I use with Synology Expansion Units?  
  103. Swapping Hard Drive Bay Placement in Synology NAS  
  104. Virtualization: Configuring iSCSI port binding with multiple NICs in one vSwitch for VMware ESXi 5.x and 6.0.x  
  105. Virtualization: Considerations for using software iSCSI port binding in ESX/ESXi (2038869)  
  106. Virtualization: How to use iSCSI Targets on Mac computers?  
  107. Virtualization: How to Use iSCSI Targets on VMware ESXi Server with Multipath Support?  
  108. Virtualization: How to Use Port Binding to Configure Multipathing on VMware for Synology NAS?  
  109. What can I do to enhance the wireless transfer performance of my Synology Router?  
  110. White Paper: CMS Failover in Surveillance Station 8.0.0 and above  
  111. White Paper: Synology High Availability (SHA)  
  112. White Paper: Synology High Availability (SHA) - Shared Storage  
  113. White Paper: Synology QuickConnect  

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