Start Here: Ricoh Scanner Drivers and Support Information

Identify the Ricoh scanner family

Check whether the device is a ScanSnap, fi Series or SP Series image scanner. These families use different software and support resources. Ricoh THETA/Ricoh360 cameras are a separate workflow; do not use scanner drivers for them.

Find official drivers and instructions

The RICOH image-scanner support page separates ScanSnap, fi and SP resources, including drivers, FAQs and manuals. Choose the exact model and operating system before downloading. For fi/SP scanners, the official software explanation distinguishes the scanner driver from the scanning application.

Prepare the support details

• Scanner model and the computer's operating-system edition, version and processor architecture.
• USB or network connection, plus the driver and scanning-application names and versions.
• The exact error and whether the scanner is detected, feeds paper or produces an image.
• When it last worked and any computer, software or connection changes.

Keep existing scan profiles and workflow settings before changing software. Do not attach customer documents or personal information as public test samples.

Contact our Support Specialist through an ACE ticket with redacted screenshots and the checks already completed. Supply purchase or service references privately when relevant.