How do I check TP-Link, Deco, Tapo, Omada or VIGI warranty and request service through ACE?

For TP-Link products supplied by ACE, including Deco, Tapo, Omada and VIGI, check ACE Warranty, open an ACE Support case and wait for confirmed return instructions. The precise model, component and Singapore sales channel determine the applicable cover.

For a new issue, choose ACE Support - General support. Our Support Specialist will confirm the diagnosis and return instructions. Use ACE RMA - Return Merchandise Authorization for Repair (Require Ticket No.) only when directed, with your existing ticket reference. Confirm the return contents, location and timing before travelling or shipping.

Typical Singapore manufacturer periods

• 3 years: Archer routers, Deco mesh routers, range extenders/powerline, network adapters/hubs and Tapo indoor cameras.
• 2 years: Tapo outdoor and battery camera series.
• 5 years: Omada routers/access points and the listed Omada switch groups, Pharos outdoor CPE, listed network accessories, VIGI Insight Cam and VIGI NVR.
• Other groups: VIGI EasyCam: 3 years. Smart light bulbs/strips, hubs/buttons, switches/dimmers, sensors/doorbells and Tapo solar panels: 1 year. Robot vacuums: 18 months excluding the battery. Internal batteries and battery packs generally: 6 months; VIGI solar-panel internal batteries are separately listed at 2 years.

These are product-group references, not a blanket promise for every item bearing the brand. Singapore-authorised purchase, proof of purchase and the complete readable serial number are required under the manufacturer policy. Overseas or parallel-imported products and refurbished goods need separate checking. Replacement does not restart the original warranty term.

How to request service

1. Check the ACE warranty record. Keep the invoice and exact model, hardware version and serial number ready. For a kit, identify the particular node, camera, battery, hub or adaptor that has failed.
2. Open the initial case under ACE Support - General support. Describe the fault, indicator lights and tests already completed. Include the app/firmware version where relevant. Share identifiers and proof of purchase privately in the ticket.
3. Follow the diagnosis and confirmed route. Our Support Specialist will identify the appropriate assessment and return process. Use the ACE RMA topic only when directed, quoting the existing ticket number.
4. Confirm the return contents and timing. Do not send a whole mesh kit, camera system or all accessories unless requested. Wait for packing and destination instructions before travel or courier collection.

Back up accessible settings or recordings before a directed reset or exchange. Do not format a memory card or erase configuration merely to open a claim. Replacement type and availability depend on assessment and the applicable terms; immediate exchange and loan equipment are not assumed.

Contact and return arrangements

ACE Peripherals Pte Ltd, 3005 Ubi Avenue 3 #01-88, Singapore 408861. Telephone: +65 6100 7000. Office hours: Monday to Friday, 9am to 7pm. Free Support: Monday to Friday, 10am to 5pm, excluding public holidays. RMA visits require a confirmed ticket and return instructions; the last RMA check-in is 5pm. Please confirm your visit in the ticket before travelling.

Updated 261105