TP-Link
ACE SUPPORT · TP-LINK
Help for TP-Link home and small-business products. Archer, Deco, Tapo, Omada and VIGI use different applications and support workflows.
Frequently Asked Questions
- How do I check TP-Link, Deco, Tapo, Omada or VIGI warranty and request service through ACE?
- Start Here: Choose the Correct TP-Link Support Route
- Why are my Tapo camera's SD-card recordings missing or full of gaps when live view works?
- Why can a shared Tapo user see live view but not recordings or camera settings?
- Why does my Archer AX73 show Wi-Fi connected but no internet or an orange Internet light?
- Why does my Deco still use Wi-Fi backhaul after I connect an Ethernet cable, or go red when I wire the units?
- Why does my Tapo camera record motion but send no phone notification, or only alert when I open the app?
- Why does the Deco app show a satellite offline when devices still have working internet?
- Why is my Archer AX73 wired connection stuck near 100 Mbps on a faster internet plan?
- Why is my Tapo C200, C210, C220 or C225 offline, or only viewable on home Wi-Fi?
- Why is my TL-WA855RE slow even when my phone shows a strong Wi-Fi signal?