How do I arrange Insta360 warranty service through ACE and check camera or accessory cover?

For an Insta360 product supplied by ACE, check ACE Warranty, open an ACE Support ticket and wait for confirmed return instructions. Tell us the exact product and failed component, as camera, battery, charging hub, cable and optional protection plan terms can differ.

For a new issue, choose ACE Support - General support. Our Support Specialist will confirm the diagnosis and return instructions. Use ACE RMA - Return Merchandise Authorization for Repair (Require Ticket No.) only when directed, with your existing ticket reference. Confirm the return contents, location and timing before travelling or shipping.

What warranty period applies?

Our approved reference for new Singapore stock generally records 12 months for the listed camera, webcam and gimbal main units, and 24 months for the Connect conferencing camera. Singapore’s official X4 and X5 product listings show 12-month standard warranty protection. Check the precise sale and warranty record rather than applying one model’s period to another region or accessory.

The local reference separately lists X4 Battery CINSBBMA and X4 Fast Charge Hub CINSBBMJ at 12 months. Other accessories need their own SKU check. FlexiCare, Insta360 Care, extended warranty and subscription benefits are separate entitlements; owning an eligible camera does not itself establish that a plan was purchased, activated or bound.

How to request service

1. Check the ACE warranty record. Prepare your invoice or order reference, exact model, serial number and the faulty component’s SKU where available.
2. Open the first case under ACE Support - General support. Describe the problem, installed firmware and app version, tests already tried, and whether impact, water ingress or battery damage occurred. A short sample clip can help with image or stabilisation faults. Conceal private footage and account details.
3. Provide any existing manufacturer case or plan reference. Our Support Specialist can use it for the assessment. Do not assume a direct-store return window or another region’s warranty applies to your ACE purchase.
4. Wait for confirmed ACE return instructions. Use the ACE RMA topic only when directed, with the existing ticket number. Confirm which camera, battery, memory card or accessories are required and the approved packing and return method.

Before handing over the product

Back up accessible footage first. Do not format the card, factory-reset the camera or carry out unauthorised repair merely to open the enquiry. If a battery is damaged or swollen, stop using it and tell us before packing or arranging a courier, so the safe return method can be confirmed.

Standard manufacturer warranty concerns eligible product defects after assessment. Accidental damage and optional-plan claims need separate checking. We will confirm the remedy, any charge and the return arrangements in the ticket; there is no automatic walk-in or immediate exchange promise.

Contact and return arrangements

ACE Peripherals Pte Ltd, 3005 Ubi Avenue 3 #01-88, Singapore 408861. Telephone: +65 6100 7000. Office hours: Monday to Friday, 9am to 7pm. Free Support: Monday to Friday, 10am to 5pm, excluding public holidays. RMA visits require a confirmed ticket and return instructions; the last RMA check-in is 5pm. Please confirm your visit in the ticket before travelling.

Updated 261105