Frequently Asked Question
My Foscam camera shows the wrong time and recordings are hard to find. What should I check?
QUICK ANSWER
Compare the camera’s displayed time with the phone and recorder clocks before assuming footage is missing. Time synchronisation, time zone and daylight-saving settings can place a recording under a different point on the timeline.
Applies to: Foscam app and supported cameras; the Sync Time path below is documented for B4. Other models and NVRs have separate time controls.
Work through these checks
- Preserve required recordings and record the visible time difference. Compare the live-image timestamp, playback timeline and phone time; these may be produced by different devices. Do not format a card to fix a clock error.
- Confirm the phone uses correct automatic date/time and its intended time zone. For B4, open Live > Camera Settings > Advanced Settings > Sync Time. On other models, use the documented device time control instead of assuming the same menu.
- Check time zone and daylight-saving options where provided. Singapore uses UTC+08:00 without daylight saving. For an NVR or NAS recording the camera, review its own clock and time source separately; syncing the phone does not automatically correct the recorder.
- Create one harmless test event and compare the new recording with a known clock. Search the earlier offset time range for existing footage. A clock correction does not necessarily relabel previous recordings or guarantee a missing event was recorded.
Confirm the result
A newly recorded event appears at the expected local time and can be played back. Note the old offset when locating recordings created before the correction.
Before going further: Keep original footage unchanged if it is needed as evidence. Stop if the clock repeatedly resets after power loss or if correcting time would disrupt a critical recording window.
If you need help
Include these details in your ticket: Camera and recorder models, app/firmware versions, intended time zone, measured offset and redacted live/playback screenshots.
Updated 261107