UniFi Protect records detections but my phone receives no alerts. How do I fix notifications?

Applies to: UniFi Protect versions using Alarm Manager. Older releases may use different notification menus.

Work through these checks

1. Confirm that a fresh event appears in Protect for the affected camera. If there is no event, check the enabled detection type, zones and supported camera features first.
2. Open Alarm Manager and inspect the relevant alarm. Check its trigger, selected cameras, schedule and conditions, including any presence-based restriction.
3. Check that the intended user is a recipient and that push notification delivery is enabled for that alarm. Verify that the phone app is signed into the same account and console.
4. Allow Protect notifications in the phone's system settings. Check Focus/Do Not Disturb and battery restrictions. Trigger one safe test event and compare the alarm history with the phone's notification history.

Confirm the result

A new test event should appear in Protect and produce an alert on the intended phone. Old recordings will not necessarily generate new alerts after a rule is changed.

If you need help

Include these details in your ticket: Protect/app versions, camera, event time with time zone, and redacted alarm trigger/recipient screenshots. Keep account recovery codes and passwords private.

Updated 261107