Frequently Asked Question

How to Get Technical Assistance for Setting Up Your Ubiquiti Products

For technical assistance with your Ubiquiti products, follow these steps:

1. Access the Support Portal
   • Go to https://account.ui.com.
2. Choose Your Assistance Category
   • Select the type of assistance you need from the following options:
     • Setup & Device Adoption
     • Possible Hardware Failure
     • Setup Administration
     • Performance & Operation
     • Pre-Sales & Configuration
3. Follow On-Screen Instructions
   • Follow the on-screen directions to specify the issue you're experiencing and select the product you need help with.
4. Start a Chat
   • Once you've provided the necessary details, click on Start Chat. A Ubiquiti agent will then assist you with your issue