Frequently Asked Question

RMA services are available exclusively for Ubiquiti products purchased through official channels. For more details, refer to the Ubiquiti Limited Warranty page. This platform is designed specifically to handle warranty claims, including requests to replace defective devices.

Step-by-Step Guide to Submitting an RMA Request at rma.ui.com

1. Identify the Product for Return
   • Select the appropriate category for the product you wish to return.
   • Enter the product’s MAC ID or serial number.
     
2. Verify the Device
   • Confirm that the model and MAC address match the device you are returning.
     
     
3. Select Vendor Name: ACE Peripherals
   • Ensure ACE Peripherals is listed as the vendor.
   • If not, choose the correct vendor from the list or click the "I cannot find my vendor" link to enter the vendor’s information manually.
     
4. Describe the Issue
   • Issue Category (required): Select the appropriate category, such as Cosmetic, Power Failure, Port Failure, Software, LED/LCD Failure, Dead On Arrival, Range, Connectivity, or Other.
   • Description (required): Provide a detailed description of the problem.
   • Attach Image (optional): If applicable, attach an image illustrating the issue.
     
5. Provide Your Shipping Address
   • Enter the shipping address where you would like to receive the returned product.
6. Review and Submit
   • Double-check all the provided information.
   • Submit your RMA request once you have verified that all details are correct.