How can we help?
Find a practical guide, choose your support option or use a tool below.
Support that fits your needs
Free Support
3–5 working days
Goodwill assistance, subject to availability. Mon–Fri, 10am–5pm SGT (UTC+8), excluding public holidays.
Premium Support (Purchase)
4–8 business hours
Available 24/7 with an active agreement. Response and coverage follow your support agreement.
Response times are for an initial reply, not a resolution deadline. Free support is offered as goodwill. A product purchase or hardware warranty does not include free installation, configuration, onsite visits or site surveys.
Need hands-on help?
Book ACE Professional Services for installation, configuration, remote assistance, onsite support or a site survey. Scope and fees are confirmed before work starts.