Insta360 X5: How do I recover from a failed or repeated firmware update?

Applies to

Insta360 X5 firmware updates through the Insta360 app or a computer. File names and recovery procedures are model-specific.

Work through these checks

1. Record the firmware version and the exact stage or message where the update stopped. Charge above 30% before a retry. If the camera is repeatedly losing power or cannot remain on, arrange support rather than repeatedly starting an installation.
2. Update the Insta360 app. If the firmware download fails, confirm the phone has working Internet access, then restart the app and camera and retry. Keep the phone near the camera and leave the app in the foreground.
3. If installation is genuinely frozen, the manufacturer's failure guide permits a force restart or battery removal/reinsertion before reconnecting and retrying. Do not interrupt a progressing installation simply because the phone finishes first.
4. If the app route continues to fail and the camera starts normally, use a computer. Connect X5 by USB-C, select File Transfer and obtain the current X5 firmware from the official download page.
5. Copy Insta360X5FW.bin to the root of the camera's storage, not inside a folder. Keep its exact name; a browser-added suffix such as (1) prevents the expected match. Disconnect as instructed. X5 powers off, flashes blue slowly and restarts when the update completes.
6. After restart, check the installed firmware version and make a short recording before returning to an important shoot.

Confirm the result

Confirm the camera reports the intended official version and does not ask to install the same update again. Save the result of the short recording test.

When to contact us

Submit Ticket if the loop, frozen screen or installation failure persists. Include the old/new version, app/phone details, exact filename, battery level and a photo of the message.