Frequently Asked Question

1) Firstly, connect the camera to the router via the network cable provided to one of the 4 identical ports behind the router (if you are using fibre broadband, please make sure camera is NOT connected to the "nucleus connect ONT" but the actual router). Plug in the power adapter and power up the camera.

2) Install the "IP camera tool" software using the CD that comes with it or download IP Camera Tool software

3) After the software is successfully download and installed, you will see an "IP camera tool" icon on your desktop.


Double-click on it and you will see the IP address of your IP camera:

Double-click on this address and you will see the pop-up window that prompts for your username and password. Enter the default username "admin" and password is . Then click on "OK".

You will be prompted to select the login mode. Select "ActiveX mode" ONLY if you are using IE browser. Otherwise, select "Server Push Mode" for other browser such as google chrome, firefox.


You should be able to see the video screen after you have selected the login mode. Next, click on "Device Management".

Select "Wireless LAN settings"

At "Wireless LAN settings", click on the "scan" button and you will see a list of wifi names of the network around your house. Select your home wifi name and enter your wifi password in enter "shared key" or "key1" (depending on what appears after you select your wifi name). Do not change any of the pre-filled settings such as Network type and Encryption. Click on "submit" after wifi password is entered.

The camera will reboot and countdown from 30 secs to 0 sec. During this time, you can remove the network cable from the back of the camera.
After the camera has finished the countdown, please click on the "IP camera tool" icon installed on your desktop again. It should display the new IP address in wireless mode.

From here, you can change the port number of the camera by left-click once on the IP address to highlight it in blue, then right click on the IP address again and select "Network Configuration"
Under Network Configuration, please change the default http port from "80" to any number greater than 80, for eg "8091" used in this example. Then click on "OK" and the IP address will disappear from the IP camera tool and appear again after 1 min.
After the IP address reappears on the tool, you will notice that the "http port" number you have assigned is appended to the back of the IP address ":8091". Note down this IP address and port number as these are the information that you need to do the port forwarding step in your router settings.